Trailer | Process, People, and Purpose: Operations the Chick-fil-A Way

from Problem Solved: The IISE Podcast · host Institute of Industrial and Systems Engineers

Here’s the problem — running a restaurant that serves thousands with consistency and care isn’t easy. At Chick-fil-A, every second counts, and every process is engineered for excellence.In this Problem Solved trailer, Chick-fil-A owner Sam Hartman and Matt Riley, VP of Enterprise Solutions, share how they build systems that balance speed, quality, and human connection.🎙️ Full episode coming November 11— only on Problem Solved: The IISE Podcast.Learn more about The Institute of Industrial and Systems Engineers (IISE)Problem Solved on LinkedInProblem Solved on YouTubeProblem Solved on InstagramProblem Solved on TikTokProblem Solved Executive Producer: Elizabeth GrimesInterested in contributing to the podcast? Email [email protected]

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This episode was published on November 4, 2025.

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