Train Until You Puke.

Literally, that's how much you have to train to be at a world-class level. The same principles that are true in sports and fitness hold true in the business world. If you want your team to level up, you have to lead them from the front. When it comes to all aspects of your business, company culture, and customer service, show your team how to train, role play, and repeat. You have to train, if you want to win.