EPISODE · Jun 5, 2026 · 27 MIN
Training Tips That Get Missed - The MRO Show Ep. 050
from The MRO Show · host Chadwell Supply
Heather Sanchez has spent years helping multifamily maintenance teams strengthen one of the most overlooked parts of their training: communication. In this episode of The MRO Show, she shares practical tips that often get missed, including how the simple technique of “mirror and validate” can help maintenance professionals de-escalate resident concerns and build trust.Want more training for your team?Explore Chadwell University’s maintenance training, certifications, and professional development: https://www.chadwellsupply.com/university/More multifamily maintenance resources: https://www.chadwellsupply.com/resources/articles/maintenance-library/Guest: Heather Sanchez, Senior Trainer, Chadwell UniversityHost: Adam Porter, Communications Manager, Chadwell Supply#SoftSkills #EmotionalIntelligence #DeescalationTraining #MaintenanceTraining #Multifamily
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Heather Sanchez has spent years helping multifamily maintenance teams strengthen one of the most overlooked parts of their training: communication. In this episode of The MRO Show, she shares practical tips that often get missed, including how the simple technique of “mirror and validate” can help maintenance professionals de-escalate resident concerns and build trust. Want more training for your team? Explore Chadwell University’s maintenance training, certifications, and professional devel...
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Training Tips That Get Missed - The MRO Show Ep. 050
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