Training Your Customer Service Reps with Erica Leonor

Erica Leonor is a hoot! She is so fun to talk to. However, don't be fooled; she is all business. Erica has such a great feel for how to get your CSR's to book appointments and jobs. In this wide ranging interview we talk workplace culture, phone skills, who makes a good CSR, and how to keep your team accountable to get the results you desire from your reps.In service companies, much money is made and lost on the initial phone to your office. Don't be on the losing end of this transaction, listen to Erica and learn how to do it right.SPONSORSHIP:This episode it brought to you by www.morningtechmeeting.com. Don't lose money out in the field because your service techs are not good at sales, customer service, and communicating with clients. For just $39 per month Morning Tech Meeting will text video lessons directly to your tech's phones for training. GUEST CONTACT INFO:LinkedIn: Erica LeonorEmail: [email protected]: The Leonor LifeTITLE SPONSOR:Super Tech UniversityDramatically improve your team's performance with a system of short daily video lessons training your team in soft skills. When you invest in your team and teach them soft skills, your team can make you more profit. Go to https://supertechu.com/ for more info.Click here for a discount: https://supertechu.com/register/podcastoffer/.Here is an entrepreneur's story you will relate to.SPONSOR: C&R MagazineC&R magazine is the leading periodical in the Cleaning and Restoration industry. Owner and editor Michelle Blevins has brought printed copies back from the dead to increase reader experience. Go to www.candrmagazine.com to get your free copy sent directly to your home or business.