Training your hospitality team - expenses or an investment?

Welcome to the Hotel Soprana Podcast – where heart meets hiring in the world of hospitality. Each episode explores the human side of recruitment, leadership, and team-building in fast-paced hospitality sectors.In this episode our guest is Karlis Vilbers, who trains and launches hotel and restaurant teams accross Europe.Topics in this episode:Post-COVID, human interaction remains irreplaceable in hospitality using AI - or is this the future?Investing in people is crucial for business success.Motivation and appreciation are key for team dynamics.The tips system can enhance collaboration between staff.Training is essential for preparing teams for challenges.Understanding guest needs is vital for a positive experience.Seasonal workers can be valuable if the right candidates are chosen.Measuring guest experience is important for improvement.Creating a positive work environment leads to better service.Whether you're a hotel or restaurant owner, hiring manager, or curious about what really happens behind the hospitality hiring and training curtain — this episode is for you.Would like to suggest a topic? Reach out to ⁠⁠⁠[email protected]⁠⁠⁠.