TRANSFORM EPISODE: Brandon Sammut, Chief People Officer at Zapier

Leveraging AI and Automation in People Management with Brandon Sammut from Zapier.This episode is in partnership with Transform, we are very grateful and excited to be working with this wonderful community. Go check them out ⁠here. In this episode of the Built by People Podcast, host Dave D'Angelo welcomes Brandon, Chief People Officer at Zapier. Brandon shares his unique career journey from education to tech and explains how he joined Zapier. He delves into the transformative role of AI and automation in HR, providing specific examples like Zapier's new hire onboarding and customer support team. Brandon discusses the importance of management alignment, clear communication, and cultural change in successfully adopting new technologies. He concludes with parting advice on the opportunities automation and AI present in people management.00:00 Welcome to the Built by People Podcast00:47 Brandon's Career Journey02:17 Joining Zapier: Motivation and Insights05:22 Automation and Personalization at Zapier06:59 AI and Cultural Change in Customer Support10:39 Strategies for AI Adoption14:04 Parting Advice and Closing RemarksPrevi is a private pricing network that is free for companies to launch and maintain. It saves employees $2,200/year on essential services like their cell phone and auto insurance bill. ⁠⁠Visit here to learn more⁠⁠.