Transforming BPO: Adapting to New Markets and Cultures at Callzilla with Neal Topf

from Business Transformation Pitch with The CX Goalkeeper

The CX Goalkeeper had the great opportunity to interview Neal Topf LinkedIn Headline: Customer Experience | Contact Center / Customer Care | Podcast Highlights: 00:00 Game Start 00:49 Neal's introduction 02:00 Neal's values 04:23 Operations Transformation 09:44 cohesive and high performing teams 12:19 Speed, satisfaction and resolution 15:34 Prioritising CX 17:47 Innovation 21:03 Continuous Improvement 22:23 Leadership learnings 28:49 The Future 30:51 Book Suggestion 31:41 Contact Details 32:49 Golden Nugget and much more Neal's Contact Details: https://www.linkedin.com/in/nealtopfcustomerexperience/ https://www.callzilla.cx/

Episode metadata supplied by the publisher feed · Published Jun 5, 2023

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Transforming BPO: Adapting to New Markets and Cultures at Callzilla with Neal Topf

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