Transforming Clinic Workflow with healow Solutions

Discover how Oak Orchard Health, a rural FQHC in western New York, uses healow® Open Access® and healow CHECK-IN™ to ease high Monday call volumes, cut front desk burnout, and give patients 24/7 scheduling. After consolidating into eClinicalWorks®(eCW), the team piloted Open Access with eight providers and, with only a portal link, saw two online appointments overnight. They now record nearly 250 online bookings a month. Kiosks placed at the entrance drive high in‑clinic adoption, while about 20% of patients complete self-check-in before arrival, reducing lines and paperwork. Hear Jason Kuder share practical rollout tips — phased launches by office, smart kiosk placement, and tracking wins in eCW — and learn how these tools improved access, efficiency, and patient satisfaction across nine locations.