Transforming CX in Financial Services, With Claudiu Coltea - CB53

Claudiu is a perennial customer experience leader.  Accessing his 'right brain/left brain' skills so necessary for this role, he calls upon his background at Gallup, healthcare and his operational roles to lead customer experience as a transformation.  This is a distinction that we see in leaders who have successfully led operations along their path to leading global customer experience change management - and it greatly impacts the success of the work and the role.