Transforming CX with AI: A Conversation with Somya Kapoor

In this episode of The Goodman Podcast, Raj Goodman sits down with Somya Kapoor, the dynamic entrepreneur and CEO of The Loops. Somya shares her journey from big corporations to launching The Loops, an AI-driven CX operations platform. Learn about the impact of AI in customer experience, the future of support roles, and how The Loops is helping companies like PayPal and Bloomreach drive efficiency and customer satisfaction. Follow Somya Kapoor:LinkedIn: https://www.linkedin.com/in/somya-kapoor-238b75/ Website: https://theloops.io/

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This episode was published on July 19, 2024.

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