Transforming Fixed Ops: How Kyle Morisette Empowers Dealerships with Real Solutions

In this episode, Kaylee Felio is joined by seasoned Fixed Ops leader Kyle Morisette, who shares his 20+ year journey through the dealership world and his transition into tech leadership at Tech Wall. Kyle opens up about his passion for building customer relationships, driving genuine results for service and parts departments, and how stepping onto the "vendor side" is more about partnership than sales.Kyle reveals why customized technology, created by fixed ops professionals for fixed ops professionals, is changing the game in dealership operations—from scheduling to seamless integration across parts, service, mobile operations, and even payments. If you want the inside scoop on how process-driven innovation, empathy, and real-world dealership experience come together to solve everyday dealership problems, this is the episode for you.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com---------------------------------------------TakeawaysPartner, don’t just pitchCustomization is keyEmpathy and continuity matterChapters00:00 — Kaylee Felio welcomes Kyle Morisette, highlights his two decades in fixed ops02:34 — Kyle’s journey: From enterprise rental to service advisor to dealership leadership04:00 — Why personal relationships and transparency keep people in the industry05:38 — Transitioning from dealership to tech—overcoming the “vendor side” stigma07:06 — The limits of dealership “bubbles” and lessons learned serving multiple stores08:07 — Tech Wall origins: Real dealership needs, real tech solutions09:59 — What makes Tech Wall’s scheduling and parts platform different11:43 — Seamless DMS integration and adaptability for all kinds of dealerships13:56 — Leveraging AI for parts departments—finally, technology for the people who need it most16:26 — How Tech Wall helps bridge the parts-availability and scheduling gap18:07 — Built by fixed ops, for fixed ops—why team culture matters21:34 — Partnership beyond the sale: support, accountability, and change management24:30 — Realities of shifting from dealership to vendor life and building new habits26:14 — Authenticity and relationship-first selling for tech partners28:29 — Building for growth: Supporting more stores without sacrificing service30:18 — Looking ahead to 2026: Growth, expansion, and a renewed sense of energyKaylee FelioLinkedIn: https://www.linkedin.com/in/kayleefelio