Transforming operations: mastering organisational development and commercial excellence with Jonathan Fitzgerald-Guy

In this episode, we sit down with Jonathan Fitzgerald-Guy, a highly experienced local government director renowned for his expertise in transformational and commercial strategies. Jonathan shares his journey of leading significant organisational and operational changes, including his remarkable success in transforming the County Council property function.We delve into his unique approach to understanding and improving service operations, from people and team structures to processes and technology. Jonathan discusses how he achieved a 30% budget reduction while enhancing service performance and customer satisfaction, all within a challenging environment.Listeners will gain insights into the importance of change management, the value of commercial acumen beyond cost-cutting, and the art of assembling and empowering the right teams to drive impactful change. Jonathan’s nearly 20 years of experience across public and private sectors offer valuable lessons for anyone looking to master the art of transformation and commercial excellence.