Transforming organizational culture and the importance of trust in leadership - Dr. Jacklyn Chisholm, President and CEO of Step Forward

In this episode of the Charity Charged show, Dr. Jacklyn Chisholm, president and CEO of Step Forward, discusses the organization's mission to empower low-income families towards self-sustainability. She shares insights on transforming organizational culture, the importance of trust in leadership, and the challenges of navigating funding in the nonprofit sector.Dr. Chisholm emphasizes the need for nonprofits to balance business acumen with their charitable missions, advocating for a sustainable future for organizations like Step Forward.About Dr. Jacklyn ChisholmA lifelong learner, Dr. Chisholm is a Harvard Business School alumna with additional executive education credentials from the Harvard Kennedy School, Wharton School, and Cornell University. She holds a B.A. in Medical Anthropology, M.A. in Psychological Anthropology, and a Ph.D. in Psychological Anthropology with a focus in Educational Anthropology from Case Western Reserve University.Dr. Chisholm has broken barriers throughout her career, including as the first Vice President of Planning and External Affairs at the Rock and Roll Hall of Fame and Museum, where she led the $13 million construction of its Library and Archives. At Case Western Reserve University, she was the first to hold multiple pioneering roles, including Associate Vice President for Community Partnerships and Director of Community Relations.Her work has earned widespread recognition, including the Crain’s Cleveland Business Notable Leader in Philanthropy, Smart Business Progressive Woman Award, YWCA Woman of Achievement, and the Council for Opportunity in Education National TRIO Achiever Award, among many others. A proud Leadership Cleveland alumna, Dr. Chisholm continues to be a trailblazer in education, advocacy, and transformational leadership.About Charity Charge:Charity Charge is a financial technology company serving the nonprofit sector. From the Charity Charge Nonprofit Credit Card to bookkeeping, gift card disbursements, and state compliance, we help mission-driven organizations streamline operations and stay financially strong. Learn more at charitycharge.com.