“Transforming Patient Consultations And Treatment Acceptance.” with Elizabeth Kitevska.

In this episode of the Ultimate Dental Podcast, Dr. David Moffet interviews Elizabeth Kitevska, who shares her inspiring journey from a young immigrant to a leading influencer in dental practice management in Australia.Discover her insights on how to create high-value patient experiences and effective team leadership. Elizabeth also shares her secrets on transforming dental clinics into profitable, patient-centred practices.What you will learn:[01:20] Introduction to Elizabeth Kitevska[03:11] Elizabeth's Journey to Australia and Dentistry[06:58] Early Career and Growth in Dentistry[10:22] The Importance of Customer Service in Dental Practices[14:45] Transforming Patient Experience and Treatment Acceptance[19:34] The Role of Treatment Coordinators in Dentistry[24:02] Educating Patients on Dental Health and Treatment Options[29:23] The Evolution of Dental Practices[32:16] Innovative Patient Experience Strategies[38:20] The Role of Treatment Coordinators[43:49] Transforming Patient Consultations[49:30] Overcoming Public Speaking Fears[54:51] The Importance of Clear CommunicationTakeaways Elizabeth’s journey from overseas to Australia and her career development The importance of customer service and patient experience The role of treatment coordinators in case acceptance and practice growthSound Bites "Helping practices create high-value appointments" "Patients judge the whole experience from the first call" "Customer service is a system, not just a skill"