Transforming patient fear into understanding through clear communication

Counselor and certified coach Mary Remón and oncologist Tiffany Troso-Sandoval discuss their article, "Clear communication is kind patient care." They explore the common scenario of patients leaving the office more confused and anxious than when they arrived, overwhelmed by medical jargon and frightening online research. Mary and Tiffany address the root causes of poor patient communication, including physician burnout and compassion fatigue, arguing that "unclear is unkind." They offer practical, powerful strategies (like using the teach-back method, addressing patient fears from "Dr. Google" directly, and validating emotions) to improve health literacy and build trust. This conversation explains how clear communication isn't just a soft skill: it's a critical tool for reducing patient anxiety and improving outcomes. Our presenting sponsor is Microsoft Dragon Copilot. Microsoft Dragon Copilot, your AI assistant for clinical workflow, is transforming how clinicians work. Now you can streamline and customize documentation, surface information right at the point of care, and automate tasks with just a click. Part of Microsoft Cloud for Healthcare, Dragon Copilot offers an extensible AI workspace and a single, integrated platform to help unlock new levels of efficiency. Plus, it's backed by a proven track record and decades of clinical expertise, and it's built on a foundation of trust. It's time to ease your administrative burdens and stay focused on what matters most with Dragon Copilot, your AI assistant for clinical workflow. VISIT SPONSOR → https://aka.ms/kevinmd SUBSCRIBE TO THE PODCAST → https://www.kevinmd.com/podcast RECOMMENDED BY KEVINMD → https://www.kevinmd.com/recommended