Transforming Revenue Cycle Through Innovation and AI with Heather Dunn

from Becker’s Healthcare Podcast · host Becker's Healthcare

In this episode, Heather Dunn, MBA, FHFMA, CHFP, EHRC, CRCR, Senior Vice President, Revenue Cycle at Novant Health, shares how her team is redesigning the revenue cycle with a focus on technology, efficiency, and team engagement. She also discusses key trends including price transparency, capacity challenges, and the growing role of AI like voice technology in improving patient access and financial experience.

Episode metadata supplied by the publisher feed · Published May 10, 2026

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Transforming Revenue Cycle Through Innovation and AI with Heather Dunn

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This episode was published on May 10, 2026.

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