Transforming Transactions With Technology: eBay’s Nitzan Mekel-Bobrov

eBay is familiar as an e-commerce site that facilitates transactions between buyers and sellers. But as eBay’s first chief AI officer, Nitzan Mekel-Bobrov is focused on the role artificial intelligence technology can play in enhancing the user experience for everyone who engages with the platform. In this episode, Nitzan shares examples of the AI tools eBay is building, such as a 3D visualization tool for sellers create their own models, and intent detection tools to enhance customer service. He also discusses his academic background in biology and neuroscience, his purposeful progression from health care to financial services to online travel and finally to e-commerce, and the challenges of scaling up AI capabilities organizationwide to drive transformational value. Read the episode transcript here. Me, Myself, and AI is a collaborative podcast from MIT Sloan Management Review and Boston Consulting Group and is hosted by Sam Ransbotham and Shervin Khodabandeh. Our engineer is David Lishansky, and the coordinating producers are Allison Ryder and Sophie Rüdinger. Stay in touch with us by joining our LinkedIn group, AI for Leaders at mitsmr.com/AIforLeaders or by following Me, Myself, and AI on LinkedIn. Guest bio: Nitzan Mekel-Bobrov is chief AI officer at eBay. He leads the company’s vision and strategy for transforming how it delivers value to sellers and buyers around the globe through AI-led experiences, such as semantic recommenders, reasoning systems, visual understanding, and immersive visual experiences. Mekel-Bobrov has led the AI organizations at some of the largest brands in health care, financial services, and e-commerce, spanning AI science, engineering, and product development. He holds a doctorate in computational genomics and a master’s degree in computer science from the University of Chicago. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials. We want to know how you feel about Me, Myself, and AI. Please take a short, two-question survey.