Transforming with our Customers

An episode of the SAP Change Makers podcast, hosted by SAP SE, titled "Transforming with our Customers" was published on November 21, 2023 and runs 21 minutes.

November 21, 2023 ·21m · SAP Change Makers

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Summary

Show Notes: In this episode Rohan Patel, Head of Product Support – Procurement, talks about Transforming with our Customers – specifically, he explains how customer experience has overtaken price and feature quality when it comes to buying products. We will hear about the role AI plays in customer support and delve deeper into customer support for SAP Ariba, SAP Business Network, and SAP Fieldglass. Join us as we look into the future of support and how we are moving towards a predictable and self-healing IT. You don’t want to miss this episode! Find Rohan Patel | LinkedInFind Oliver Huschke | LinkedInLearn more about SAP Services and Support Additional Downloads:Download transcript as PDF file We want your Feedback! Was the content relevant to you? Was it useful? Do you have suggestions on how we can improve?Your entrance channel to us: [email protected]

Episode Description

Show Notes:

In this episode Rohan Patel, Head of Product Support – Procurement, talks about Transforming with our Customers – specifically, he explains how customer experience has overtaken price and feature quality when it comes to buying products. We will hear about the role AI plays in customer support and delve deeper into customer support for SAP Ariba, SAP Business Network, and SAP Fieldglass. Join us as we look into the future of support and how we are moving towards a predictable and self-healing IT. You don’t want to miss this episode!

Find Rohan Patel | LinkedIn
Find Oliver Huschke | LinkedIn
Learn more about SAP Services and Support

Additional Downloads:
Download transcript as PDF file

We want your Feedback!

Was the content relevant to you? Was it useful? Do you have suggestions on how we can improve?
Your entrance channel to us: [email protected]