Translating Tenant SLAs into Building Priorities

Property owners and facilities teams often hear tenants demand '100% uptime' or 'fast internet' without a shared language to turn those priorities into infrastructure decisions. In this episode Alex Morgan interviews Michael Harrington to walk through a practical, repeatable approach for mapping tenant service expectations and SLAs to real building investments: power zoning, carrier diversity, backup communications, physical security continuity, and operational ownership. We unpack where alignment fails — ambiguous responsibilities, hidden single points of failure, and capital plans that don’t reflect business impact — and outline how to inventory tenant-critical services, score business impact, choose cost-effective resilience measures, and operationalize commitments with testing and documentation. With concrete examples and tradeoffs, listeners will leave with an actionable framework to prioritize limited budgets, reduce operational risk, and make clearer vendor and contract decisions that support tenant continuity.