Transmission Servicing 101 - A conversation with Kieran Stack from Service Advisor 101

In this recent interview, we explored the evolving role of the modern Service Advisor, why important work is often overlooked, and how understanding customer psychology can lead to better communication and stronger outcomes. We also discussed the ethics of advising, the importance of using language that builds trust, effective ways to handle objections, and how these principles apply specifically to transmission servicing.