Transport 4 Future Ep 3 | Towards seamless cross-border passenger rail travel: the role of ticketing

In this third episode of the “Transport 4 Future” series, host Prof. Juan Montero sits down for a discussion with Alberto Mazzola, Executive Director of the Community of European Railways and Infrastructure Companies (CER), on the key challenges to establishing seamless cross-border passenger rail travel across Europe. Their conversation touches upon a range of topics pertaining to timetables, ticketing, the provision of real-time information about disruption and delays, as well as more technical issues linked to standardisation and data protection. What are railway undertakings currently doing when it comes to digitalisation? What is being done in order to make timetables more widely and quickly available both at the national and international level? What are the main challenges ahead to rendering ticketing, and in particular through ticketing, available across different platforms? What is the role of digital tools in providing real-time information during journey disruptions and delays? What are the main differences between the Agreement on Journey Continuation and the HOTNAT (hop on the next available train) Agreement? How can we ensure that passengers are equipped with all necessary tools to proceed with journey continuation in cases of disruption? Tune in to this podcast for the answers to these questions and more!