Treatment Coordinators Tell All: Jillian Waters & Stephanie Sanchez

Some episodes you can just feel the energy through the mic. This is one of them. Dr. Antonino Secchi sits down with Jillian Waters and Stephanie Sanchez, two treatment coordinators at Fravel Brewer Orthodontics, who bring serious passion to a role that doesn't get talked about enough. A few things they get into: • The paths that brought them to the treatment coordinator role • The art of translating clinical talk into real-people language, and why being a mom helps • What to do when a patient says "let me think about it"  • The misconceptions patients show up with the most • Creative ways their practice shows up for their community, from volunteering at a food bank and sponsoring kids' fun runs to hosting school field trips right in the practice This episode is a conversation about the human side of orthodontics, and the people who make patients feel like they're in the right place.