Trends for Call Center Agent Staffing

from Customer Driven with Chad McDaniel Hosted by Chad McDaniel

Welcome to another episode of Customer Driven! This week, Chad is chatting with Scott Simpson, President of Precision Staffing, a Call Center staffing agency in Cincinnati. Scott shares a wealth of insight on the current trends of staffing, cost/time to fill and attrition/turnover as well as difficulties in retaining the right hires. Chad and Scott also discuss: Call Center Voice Agent hiring vs. Digital Assist Agent Hiring (social media response and chat response) The importance of the Candidate Experience Soft skills vs. technical skills The legal turmoil around Social Media Candidate Profiling Please be sure to rate and subscribe on Apple Podcasts, Stitcher and Spotify!

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Trends for Call Center Agent Staffing

0:00 33:44

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How long is this episode of Customer Driven with Chad McDaniel?

This episode is 33 minutes long.

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This episode was published on July 11, 2019.

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