Trenton Nelson: Your Employees Are Your Customers

Trenton shares how he manages customer-facing teams, including a call center of roughly 75 employees, and why he believes leaders must treat their employees like customers if they expect those employees to take care of the real customers. From knowing what matters in an employee’s personal life to helping frontline leaders balance relationship and accountability, this conversation is a practical look at the analog skills every new manager needs.To learn more, visit: https://analogleader.com/