Troubleshooting Plan B

In this program, Dr. Greene helps a group of educators -- who are trying to re-engage a student academically so he doesn't drop out of school -- figure out why they've been "going around in circles" in their efforts to resolve the student's concerns using Plan B. A few of the common ways in which Plan B can go awry -- difficulty "drilling" for information in the Empathy step, and proposing solutions before the concerns and solutions of both parties are well-understood -- were the focal point of this discussion. A great, real-life example of how Plan B can veer off...and how to get it back on track.