EPISODE · Mar 12, 2025
Troy Shaffer, VP of Contact Center Operations at SCAN Health Plan
from Becker’s Payer Issues Podcast · host Becker's Healthcare
In this episode, Troy Shaffer, VP of Contact Center Operations at SCAN Health Plan, discusses the evolving healthcare landscape. He shares insights on leveraging technology for member engagement, balancing investments, and maintaining a personalized service approach while driving operational efficiency.
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Troy Shaffer, VP of Contact Center Operations at SCAN Health Plan
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This episode was published on March 12, 2025.
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In this episode, Troy Shaffer, VP of Contact Center Operations at SCAN Health Plan, discusses the evolving healthcare landscape. He shares insights on leveraging technology for member engagement, balancing investments, and maintaining a personalized...
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