Trust & Safety In Hospitality with Ela Mezhiborsky

Autohost CPO and co-founder, Ela Mezhiborsky, handles the intersection of customer success and product development, setting priorities and driving the product roadmap based on client feedback. Before transitioning to SaaS, her career involved working in risk management, running her own digital marketing agency, and managing a successful short-term rental business in Toronto. In fact, it was her experience in the short-term rental industry that exposed her and her co-founders to the massive security void plaguing property managers. It’s the reason they built Autohost. This episode is in honor of Anton who was also a co-founder of Autohost and unexpectedly passed away a little over a year ago today. Please go listen to Antons previous episode that came out exactly one year ago today, September 30th. This episode is sponsored by our friends at NoiseAware! NoiseAware is the only 100% privacy-safe noise monitoring solution so get with NoiseAware so you don’t waste any time while you grow your professional and amazing business! Use SLICKTALK20 to get 20% off your noise devices with NoiseAware! Smart locks, Smart thermostats, automation, and a solution for any hotel and vacation rental company. Our show partners at Operto are the leading solution for operators to enhance their operations by integrating with your property management software and making sure all smart devices create a contactless guest experience while streamlining operations. Check them out on their website, send me a message, or just let them know Wil sent you and you’ll be in great hands! This episode is also sponsored by Jetstream! Jetstream is a full-service hospitality solution with a powerful team behind it! To learn more about Jetstream, just click this link! In this episode, we explore: 04:28 - Ela’s story 11:44 - Preventing fraudulent reservation 16:28 - Importance of KYC (Know your client) 18:56 - Why do we need to screen the guest 21:20 - Maintaining the accuracy of the guest screening 25:33 - Factors in making an assessment 28:11 - Biggest Red Flag indicator 31:52 - Better safe than sorry strategy 36:12 - Best payment processing - Stripe 40:34 - Creating a virtual check-in 47:27 - Trust & Safety In Hospitality 51:32 - Connect with Ela Connecting with the Guest: LinkedIn: https://www.linkedin.com/in/elamezhiborsky/ Slick Talk Website & Socials: https://bit.ly/3uCsm6H Learn more about your ad choices. Visit megaphone.fm/adchoices