Trust Earned Over Time — Mike Saglin

What does it take to earn trust over decades, not just quarters?In this episode of The Long Game, Josh sits down with Mike Saglin to revisit the early, scrappy days of Infinity Exteriors and the transition from founder-led company to the next generation of leadership.They talk about building from folding tables and mismeasured windows to leading a 7-location operation doing tens of millions in revenue. Mike shares what it was really like stepping into the CEO seat, the pressure of protecting a reputation built over decades, and the mindset required to lead without losing the culture that made the business special.From Extreme Ownership and Unreasonable Hospitality to pods, process, and people, this conversation is about what actually builds great companies: trust, standards, and relentless care for the customer.Because leadership isn’t about holding the seat.It’s about stewarding it well enough to leave it stronger than you found it.The Long Game is hosted by Josh Sparks, Founder and Chairman of Infinity Home Services, a company on a mission to elevate what it means to be a contractor in North America. Each episode features real conversations with leaders who are focused on people first and long-term impact.Subscribe for new episodes and more stories from leaders who are playing the long game.