Trust Epidemic: Why Transparency and Fairness Now Win B2B Growth

Episode #271:Imogen Wethered, Chief Executive Officer at EnableAll, explores why trust, transparency, and fairness have become essential drivers of modern B2B growth. She explains how companies that prioritize customer control, clear communication, and authentic experiences reduce buyer stress and build stronger, more credible relationships. Her perspective highlights how trust is shaped not just by messaging but also by product design, pricing models, and the way organizations engage customers throughout the entire journey.“Control is everything when it comes to reducing stress. People want to feel in control of the experience they are going to have. And in order to give customers that control, you need to give them transparency and the information they need to make decisions.” - Imogen WetheredIn this conversation, Imogen breaks down how modern buyers judge credibility long before they speak to a company. She explains why transparency must be built into pricing, product design, content, and customer experience, and why authentic, human-centered brands are better positioned to earn trust, reduce doubt, and create stronger long-term growth.Follow Imogen Wethered on LinkedInFollow host Steve MacDonald on LinkedIn