Trust Theory, Psychological Safety, and How To Get Honest Feedback From Your Team with Colleen Kelly

CONNECT WITH JESSI ON LINKEDIN >>> HERE!Trust is one of the most important forces inside any workplace — but most organizations do not define it, measure it, or teach leaders how to build it.In this episode of At Work, Under Pressure, Jessi Beyer sits down with Colleen Kelly to talk about trust theory, employee surveys, psychological safety, 360 reviews, first-line leadership, conflict, and why trust is one of the strongest predictors of success in teams and organizations.Colleen wrote her master’s thesis on trust theory after realizing that everyone talked about trust, but very few people could explain what it actually meant or how to build it. Her work spans HR, leadership development, public and private sector organizations, and first-line supervisor training deployed to more than 30,000 people around the world.In this episode, Jessi and Colleen discuss:Why trust matters more than many personality traits or team assessmentsHow turnover, bland survey responses, and fear of honesty can signal a trust problemThe difference between confidential and anonymous employee surveysWhy 360 reviews only work well when psychological safety already existsHow high-trust teams turn mistakes into growth opportunities instead of blameWhat new leaders need to learn about communication, conflict, and relationshipsWhy mental health and suicide prevention should matter to leaders from both a human and business perspectiveThis episode is for HR leaders, managers, executives, first-line supervisors, and anyone responsible for building teams where people can speak honestly, grow through feedback, and trust that conflict does not have to become destruction.Because trust is not just a feeling.It is infrastructure.CONNECT WITH COLLEENLinkedIn