Trusting Disney

What this episode covers

In my last podcast I noted an incredible array of projects that were announced at this year's D23 event. These projects which included a Cars set of attractions at Magic Kingdom that were presented before a paid audience were all encompassing, and were impressive examples of what Imagineering can potentially do. I then expressed frustration at the end of my podcast at how two days later, a graphic was shown illustrating where the Cars attractions was really going. After the podcast I wondered why I was so personally irritated at this news. Yes, I really don't think that you need to remove the Rivers of America and Tom Sawyer's Island to add these projects. But that wasn't the real source of my frustration. In hindsight I really felt that Josh D'Amaro, who I had great respect--even admiration--had really played games with Disney fans. I felt it was in a subtle way a betrayal of trust, and that such a move on Disney's part was really something Disney should not do. This podcast seeks to explain why Disney struggles with fans believing in their word and in what they are doing. We will look at a history that goes decades back to where The Walt Disney Company has made promises and have reneged. We will look at a larger issue that goes from a project called WestCOT all the way to Disneyland Forward. It's about trust, transparency, and being forthright, no matter who you are. Know that I am bringing out issues I would share with any client I had in an attempt to help them improve their organization. Walt Disney said: "When they come here they're coming because of an integrity that we've established over the years. And they drive hundreds of miles. I feel a responsibility to the public." Guests today fly thousands of miles, and they spend thousands of dollars on a Disney vacation. Trust and integrity on Disney's part is the "responsibility" Walt is speaking of. And it's what we are speaking of in this podcast. __________________________________________________ My new book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You. Also, for those examining = other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. ________________________________________________________ More Disney Insights can be found below! Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. Disney Insights Facebook Page--Come join and interact in conversation with others. The Wayfinder Society--Disney Insights Patreon Page--More Disney Insights to interact with, while supporting the podcast. Here we bring the best in Disney both in terms of the magic of the parks as well as the business behind the magic! ________________________________________________________ Check out Zanolla Travel to book your next vacation! David & Leah Zanolla ZanollaTravel.comOwner/Agents(309) 863-5469 ________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I’ve worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!

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