Tucows Chief Product Officer, Justin Reilly, on How Product Design Influences Operations and Where AI Fits In, Ting's Amazing Customer Care, and Photos Almost Pushing a Launch

Tucows Chief Product Officer, Justin Reilly, joins as our first non-COO, and shares on your customer's best last experience, how product design influences operations and where AI fits, Ting's amazing customer care, and how photos almost pushed a launch.Justin focuses on building the next generation of consumer products, particularly where AI meets customer experience. Prior to Tucows, Justin was Head of Product & CX Innovation at Verizon. He founded Focus Health, Grey Seven Labs, and Qstir. He was a Director of Strategy and Experience at Macquarium, lead the Strategy and Innovation team at Arke Systems. He currently advises a number of startups focused on the next generation of AI platforms and products.Justin Reilly on LinkedIn: http://www.linkedin.com/in/justinreillyJustin Reilly on Twitter: https://twitter.com/justinMreillyJustin Reilly on the web: https://justinmreilly.comTucows: https://tucowsTing Fiber: https://ting.com/internetEpisode Webpage - https://betweentwocoos.com/justin-relly-tucows-chief-product-officerEpisode Transcript - https://betweentwocoos.com/justin-relly-tucows-chief-product-officer#transcriptMichael Koenig - https://linkedin.com/in/mkoenig514