Tue, 1st Jul 2025

In this episode, Paige Estritori discusses key developments in the Australian insurance industry. Peter Tilocca, a seasoned expert, is named Head of Underwriting at ClearView Life Assurance. ClearView initiates several changes, such as updating underwriting standards to encourage growth and refining trauma definitions in their product line for better coverage. The Australian Financial Complaints Authority (AFCA), in recent rulings, underscored the importance of transparency in home business disclosures and maintaining honesty in insurance claims, following disputes with IAG and RACQ Insurance respectively. Lastly, the Life Code Compliance Committee criticized a life insurer for sending misleading rejection letters, urging them to correct their communication methods. These updates highlight the industry's need for honesty, transparency, and clear communication.