Turn Customers into Loyal Fans

from Accelerate Your Performance · host Studer Education

Donna Kirby, the Vice President of Operations at the Pensacola Blue Wahoo’s AA Baseball team, joins Janet Pilcher this week to talk about Donna’s journey to becoming a leader of best practices in minor league baseball. Donna and her team at the Blue Wahoo’s stadium are sought after as an example for creating the ultimate fan experience. This episode addresses questions, such as:What is the passion behind Donna Kirby’s work?How can a focus on customer service improve life in your community?What creates loyal fans of an organization? We will continue the conversation with Donna Kirby in episode #41 by discussing the value of great service. Recommended Reading: Exceed With DelightRecommended Watching: Defining Service Excellence

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This episode was published on September 9, 2019.

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