Turn Customers into Loyal Fans
Episode 40 of the Accelerate Your Performance podcast, hosted by Studer Education, titled "Turn Customers into Loyal Fans" was published on September 9, 2019 and runs 13 minutes.
September 9, 2019 ·13m · Accelerate Your Performance
Summary
Donna Kirby, the Vice President of Operations at the Pensacola Blue Wahoo’s AA Baseball team, joins Janet Pilcher this week to talk about Donna’s journey to becoming a leader of best practices in minor league baseball. Donna and her team at the Blue Wahoo’s stadium are sought after as an example for creating the ultimate fan experience. This episode addresses questions, such as: What is the passion behind Donna Kirby’s work?How can a focus on customer service improve life in your commun...
Episode Description
Donna Kirby, the Vice President of Operations at the Pensacola Blue Wahoo’s AA Baseball team, joins Janet Pilcher this week to talk about Donna’s journey to becoming a leader of best practices in minor league baseball. Donna and her team at the Blue Wahoo’s stadium are sought after as an example for creating the ultimate fan experience.
This episode addresses questions, such as:
- What is the passion behind Donna Kirby’s work?
- How can a focus on customer service improve life in your community?
- What creates loyal fans of an organization?
We will continue the conversation with Donna Kirby in episode #41 by discussing the value of great service.
Recommended Reading: Exceed With Delight
Recommended Watching: Defining Service Excellence
Similar Episodes
Apr 13, 2026 ·10m
Apr 9, 2026 ·50m