Turn Problem Resolution Into a Positive Experience

Show Notes: In this episode Bente Vollan, SVP and Global Head of Product Support Concur, talks about how problem resolution can be a positive customer experience. Her organization’s focus is to simplify and improve the customer support experience – to make it easy and intuitive for customers to get their problem resolved and make every interaction a positive one. Find Bente Vollan | LinkedInFind Oliver Huschke | LinkedInLearn more about SAP Services and Support Additional Downloads:Download transcript as PDF file We want your Feedback! Was the content relevant to you? Was it useful? Do you have suggestions on how we can improve?Your entrance channel to us: [email protected]

What this episode covers

Show Notes: In this episode Bente Vollan, SVP and Global Head of Product Support Concur, talks about how problem resolution can be a positive customer experience. Her organization’s focus is to simplify and improve the customer support experience – to make it easy and intuitive for customers to get their problem resolved and make every interaction a positive one. Find Bente Vollan | LinkedInFind Oliver Huschke | LinkedInLearn more about SAP Services and Support Additional Downloads:Download transcript as PDF file We want your Feedback! Was the content relevant to you? Was it useful? Do you have suggestions on how we can improve?Your entrance channel to us: [email protected]

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This episode is 22 minutes long.

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This episode was published on June 5, 2023.

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