Turning a Simple Bagel Into a Premium Experience with Tom Selementi of Spread Bagelry

from Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates · host Ovation

Send us Fan MailTom Selementi of Spread Bagelry joins Zack Oates to break down what actually drives guest loyalty in a crowded category. From premium positioning to operational discipline, Tom explains why winning in breakfast and lunch comes down to speed, consistency, and experience.Zack and Tom discuss: Why you don’t need to reinvent the product to win How speed directly impacts guest satisfaction The importance of owning one core menu item What most restaurants get wrong about guest attention How Covid changed guest expectations around time Simple ways to elevate experience without overcomplicatingThanks, Tom!Links:https://www.linkedin.com/in/tom-selementi-aa794719/https://www.linkedin.com/company/spread-bagelry/about/https://spreadbagelry.com/

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This episode is 16 minutes long.

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This episode was published on May 14, 2026.

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