Turning Around a Product No One Believed In

What do you do when the product you inherit is unloved by users and stakeholders alike?In this Product Excellence clip, David Clements shares the challenge of taking over The Sun’s mobile app, a product that had low ratings, dwindling usage, and no support from leadership.He breaks down what it takes to rebuild momentum, regain trust, and turn around a product when no one believes it can be saved.What You Will Learn• What signals to focus on when product sentiment is low• How to rebuild support across leadership and users• Why every turnaround starts with clarity and execution