Turning Complaints into a Plus and the Surprising Number of Seniors without Health Insurance-Turning Complaints into a Plus at Work

In just about every gathering of people--workplace, church, group, whatever--there's usually one or more complainers. Ivan Misner PhD, founder of BNI, the world's largest business networking organization, author of "The 3rd Paradigm: A Radical Shift to Greater Success" shares the best ways to react to complaints, which can lead to innovation and breakthrough ideas.