Turning Complaints into Customer Loyalty: S3E15

Vacation is supposed to be relaxing, but what if your stay doesn’t live up to your expectations? That’s what happened to our resident Bookkeeper Mensch, Paul Rosenblum, during his recent South Carolina getaway. While most of the trip was great, the accommodations had a few problems. But instead of just complaining, Paul is here to share the surprising outcome and what small business owners can learn from how the management handled the situation.Episodes mentioned: Ep 38: Building Your Business Bookkeeping Team, https://www.buzzsprout.com/2188873/15460097-building-your-business-bookkeeping-teamEp 39: Bookkeeping mishaps to avoid, https://www.buzzsprout.com/2188873/15513778-bookkeeping-mishaps-to-avoidEp 40: Treat Your Customers Well Instead of Bean Counting, https://www.buzzsprout.com/2188873/15575616-treat-your-customers-well-instead-of-bean-countingSend us Fan MailSupport the showAbout the hostPaul Rosenblum has been doing hands-on bookkeeping for over 30 years, starting with QuickBooks Desktop and adapting to the world of cloud-based QuickBooks Online. He shares practical, in-the-weeds lessons from real client files every episode.👀 Why Niche Podcasts Are The Bedrock Of The Industry: https://podalization.substack.com/p/why-niche-podcasts-are-the-bedrock😄 Send Paul a text or 📞 voice message (include your contact info if you want a reply) https://www.buzzsprout.com/twilio/text_messages/2188873/open_sms📨   Email:   [email protected]💸  Website: https://bookkeepermensch.com🎧 Producer Steph: https://linktr.ee/stephfuccio 🎵 Music: SourceAudio: https://www.sourceaudio.com/🔉 Sound effects: https://freesound.org