Turning Denial Appeals Into a Faster Workflow

In this episode of Bright Spots, Coral’s Kate Freeman speaks with Gretchen Heinen, Founder and CEO of Authsnap, about how AI-enabled tools can help reduce the administrative burden of insurance-denial appeals and medical-necessity documentation. The conversation explores how Authsnap supports clinics, hospitals, and health care organizations by streamlining work that has traditionally required hours of manual review, helping providers manage growing volumes of commercial-payer and specialty-drug denials with greater speed and accuracy. Gretchen shares how her experience as a utilization-management nurse shaped the development of Authsnap, what implementation looks like in real-world provider workflows, and what tools like Authsnap could mean for the future of prior authorization, revenue cycle operations, and patient access to care.