Turning Returns into Returning Customers | Zoe Kahn | Let's Laugh About It | Episode 4

Let's Laugh About It Episode 4 is here!! Today we have a solo dolo Zoe Kahn (no Jackie the VA - I know ya miss me ;)). But we love a solo dolo Zoe right??? Zoe is down in 'zona visiting her mom and gma so she's holding down the fort with an episode all about returnsssssss! Let's change a return into a returning customer shall we???? This week we chat all about... - How great Jackie the VA is ;). - Zappos founder - Tony Hsieh. - Zoe's presentation on turning returns into returning customers. - The comedy that is - people returning items that weren't even purchased from the company for a refund but all whilst keeping the product (you have to appreciate the hustle tbh). - How to turn a return into a way to improve your product/brand. - Customer experience/service memes. - 4 steps to retain your customers. - What is a solution and what is a band-aid? - Is this inevitable or preventable? As mentioned: Delivering Happiness by Tony Hsieh. Have a business (or work for a business) and want to up your Customer Experience with a smarter and easier way to communicate with your customers? Try ⁠⁠⁠Gorgias⁠⁠⁠ for free. Need some snacks you can trust? Try ⁠⁠⁠Chomps⁠⁠ ⁠for 15% off with the code ZOE15 at checkout. All things Zoe: ⁠⁠⁠Zoe's Twitter⁠⁠⁠ ⁠⁠⁠Zoe's Instagram⁠⁠⁠ ⁠⁠⁠Zoe's Newsletter⁠⁠⁠ ⁠⁠⁠Zoe's LinkedIn⁠⁠⁠ All things Let's Laugh About It: ⁠⁠⁠LLAI's Twitter⁠⁠⁠ ⁠⁠⁠LLAI's Instagram⁠⁠⁠ ⁠⁠⁠LLAI's LinkedIn⁠⁠⁠ ⁠⁠⁠LLAI's YouTube