Turning Tension Into Teaching Moments

Conflict is normal. It indicates engagement. You can make conflict better or worse depending upon you handle the situation. Becky has some tips on how you can resolve tension between learners, the trainer, and the organization. Purchase Becky's new book here Podcast available on iTunes here:  https://itunes.apple.com/us/podcast/creative-training-techniques/id862555469?mt=2 On Spotify here: https://open.spotify.com/show/2L5Ej7fMWOijhAwTlJUVUd And on the web here: http://www.bobpikegroup.com/Resources/podcasts-and-videos Bob Pike Group is the industry-leading firm to train your trainers and design your training programs.