Typhoon ‘Action’ and Mie Eyes Action Against Customer Abuse

The Mie prefectural government plans to create what it says will be Japan’s first ordinance with a penalty aimed at deterring customers from behaving abusively to workers.The ordinance would define customer abuse as excessive nuisances that go beyond social norms and harm employees’ working environment. Vicious behavior, such as shouting to demand an apology, would be classified as designated customer abuse. When a business files a complaint of customer abuse, the prefectural government will ask a panel including lawyers to investigate and seek opinions. The perpetrator will be fined if the order is not observed. The fine is likely to be about 500,000 yen. Episode Notes: ‘Mie Eyes Japan’s 1st Rule with Penalty against Customer Abuse’: https://barrierfreejapan.com/2025/10/08/mie-eyes-japans-1st-rule-with-penalty-against-customer-abuse/