Uber's Chief Technology Officer Reveals The Secrets To Staying Human Through The AI Change

Uber moves more than 36 million trips a day, a scale that would overwhelm most systems. But as AI reshapes every corner of business, even a tech giant like Uber must evolve faster than ever. The real question is, how do you lead an organization this massive through an AI revolution without losing reliability, human connection, or trust? In this episode, I sit down with Praveen Neppalli Naga, Uber's Chief Technology Officer for Mobility and Delivery, to explore the leadership blueprint driving Uber's AI-powered transformation. He shares how Uber is transforming its software engineering systems using tools like Cursor and agentic AI workflows, integrating machine learning into real-time marketplace technology, and balancing automation with human oversight to avoid what he calls "AI slop." We also dive into how his teams are preparing for autonomous vehicles, managing global scale across 36 million daily trips, and rethinking the engineering culture to adopt AI responsibly and sustainably. For CHROs, this episode reveals how to lead large-scale transformation by aligning people, technology, and purpose, and how to build a culture where AI doesn't replace human capability, but amplifies it.   ________________ Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/ Future-ready organizations are built, not hoped for. My latest book, -The 8 Laws of Employee Experience shows how. Preorder here: 8EXLaws.com