UCDP #82 – Mobile Service, Recalls & Retention, NADA 2026 w/ Amit Chandarana of Curbee ​

In this episode of the Used Car Dealer Podcast, Zach talks with Amit Chandarana, CEO of Curbee, to unpack how mobile service is reshaping dealership retention—and why fixed ops is increasingly becoming a front-and-center growth engine. Amit shares lessons from his career at Toyota, Edmunds, and Roadster, and how those experiences influence the way Curbee helps dealers operationalize mobile service (not just “buy software”). The conversation dives into the real adoption hurdles inside dealerships, why change management matters as much as technology, and how mobile service can protect shop capacity while capturing customers who would otherwise go to quick lube or independent shops. They also break down Curbee’s newest platform release, M.A.R.S. 2 (Mobile and Remote Service)—including recall intelligence designed for mobile, fleet/multi-vehicle flexibility, and expanded DMS integrations—plus Curbee’s rebrand and what it signals about the company’s next chapter. ⏱️ Key Questions & Timestamps 00:12 – Intro & Amit’s background  01:34 – Career path + how OEM/dealer dynamics shaped his leadership 04:45 – Any other kind of learnings from Roadster or that time in DR that have bled into Curbee?  06:36 – Biggest shifts in dealership service culture over the last decade  08:07 – Curbee’s mission + the “16 choices” service-retention problem + ROI basics 11:30 –  How do you balance building technology versus consulting dealers operationally on running a mobile service program? 13:07 – What is M.A.R.S. 2 and why it matters for dealers 16:17 – What’s the biggest obstacle dealers face in launching mobile service today — mindset, tech, staffing, or something else? 18:55 – 3–5 year outlook: how mobile service evolves with OEMs + expectations 20:28 – Are there emerging technologies that you believe will fundamentally change how fixed ops teams operates in the future? 21:29 – Do you see OEM and dealer partnerships evolving as mobile service becomes a  core part of the service mix? 22:24 – Why Curbee rebranded + what’s next  🎧 Listen to more episodes: https://www.sellyautomotive.com/podcast 📄 Read the full transcription: https://blog.sellyautomotive.com/blog/mobile-service-fixed-ops-growth-with-amit-chandarana-of-curbee