Uganda’s BPO Opportunity: Jobs, Growth & the Future of Digital Work

Business Process Outsourcing (BPO) is rapidly emerging as one of Uganda’s fastest-growing opportunities, creating new jobs, building digital skills, and positioning the country as a competitive global service hub. But what does it take to strengthen the BPO ecosystem and ensure that young Ugandans everywhere can benefit from it?In this episode of The Ugandan Podcast, host Anne-Marie Wandera-Bewulira speaks with Dr. Aminah Zawedde, Permanent Secretary at the Ministry of ICT & National Guidance, and Hassan Saleh, Managing Director of MultiChoice Uganda. Together, they explore how government policy, private sector innovation, and investments in talent development are shaping Uganda’s digital workforce and unlocking new economic potential.From the role of local content in the digital economy to how BPO can create work opportunities far beyond Kampala, this conversation highlights how Uganda is building a more inclusive and future-ready job market, powered by technology, partnership, and ambition.The Ugandan podcast is an audio-visual production on informing, understanding, and sharing government programs to enhance citizen engagement in achieving National Development Goals. We share facts, ideas, and progress through dialogue to create a positive impact.