UK Insurance Law Episode 14: Claims Handling in Insurance Law

This episode dives into the claims process under UK insurance law, offering a detailed look at the procedures and legal principles that govern how claims are managed and assessed. Drawing from the Insurance Law Handbook, we discuss the obligations of both insurers and policyholders during the claims process, including timely notification, cooperation, and provision of accurate information. The episode explores common issues such as disputed claims, delays, and underinsurance, as well as the insurer’s duty of good faith when investigating and settling claims. We also address recent reforms and case law that have influenced claims practices, including remedies available to policyholders when claims are unfairly denied. This episode provides key insights into the practical and legal aspects of making a successful insurance claim.