Un Maestro de la Comunicacion: Costa Rica Call Center

from Manager Memo podcast · host Samborowski

Richard Blank, President of Costa Rica's Call Center provides a fast, fun, and furious master class on the science and secrets behind telemarketing sales. Along the way we discuss – the power of bilingual skills (11:50), First Impressions (14:00), training telemarketers (20:00), pinball metaphors (27:00), INXS (31:45), positive escalation (38:30), Phonetic Micro Expressions (39:00), the Buffer Boomerang Technique (43:35), and Right Butt, Wrong Seat (51:00). Special challenge – count the culture references sprinkled throughout this pod, from Helen Keller to Bo Derek, Napoleon Dynamite to Eddie George. Checkout Richard Blank's YouTube video featuring Garry Gary Beers (INXS) @ Costa Rica's Call Center. This podcast is teamed with LukeLeaders1248, a nonprofit that provides scholarships for the children of military Veterans. Help us reach our 3-scholarship goal for 2025. Send a donation, large or small, through our website @ www.lukeleaders1248.com, PayPal, or Venmo @LukeLeaders1248. Music intro and outro from the creative brilliance of Kenny Kilgore. Lowriders and Beautiful Rainy Day.

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This episode is 53 minutes long.

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This episode was published on May 25, 2025.

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