Unconventional Engagement: Luke Jamieson on Redefining the Future of Work and CX

What this episode covers

Welcome to a dynamic episode of The Glassix Spotlight, where we’re joined by Luke Jamieson, a global leader in Customer and Employee Experience known for his bold, unconventional strategies that are transforming how companies think about engagement, belonging, and purpose. Luke’s innovative, “well-behaved larrikin” approach to CX and EX has made him a standout figure in the future-of-work landscape. In this episode, we delve into a range of thought-provoking topics, including: • Luke’s fresh perspectives on engagement and how his unique journey in CX and EX led him to redefine what it means to connect with employees and customers on a deeper level. • Creative, hands-on approaches like LEGO® Serious Play® that Luke uses to foster problem-solving and teamwork, building an environment where innovation and engagement naturally thrive. • Insights into gamification and digital transformation and how these strategies are reshaping the way businesses connect with and motivate their people in today’s hybrid workplace. • The next big shifts in employee and customer engagement, and why Luke believes that fostering belonging and purpose is crucial for future-ready organizations. • Real-world success stories from Luke’s consulting experiences showcasing how unconventional thinking has unlocked new levels of engagement and loyalty in companies around the globe. Join us as Luke Jamieson shares his powerful insights and groundbreaking strategies for creating workplaces where employees feel genuinely connected, and customers become brand champions. If you’re looking to take engagement to the next level, build a culture of belonging, or simply bring more purpose into your organization, this episode with Luke is packed with inspiration and actionable takeaways!

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