Uncovering CX Fraud

In this episode, Alex Shamir discusses the rising issue of CX fraud, how it impacts businesses, and innovative solutions to combat it. Discover how fraud within customer support channels is often overlooked and learn strategies to protect your company from costly abuse.Key Topics• CX fraud within chat and call centres• Impact of fraud on customer experience and costs• Role of AI and automation in detecting and preventing fraudChapters00:00 Introduction to CX Fraud03:10 Understanding the Scope of CX Fraud05:47 The Cost of CX Fraud to Companies08:37 The Role of Social Media in Fraud11:26 Fraud Trends Across Industries14:21 Solutions for Mitigating CX Fraud17:11 The Role of AI in Customer Success19:52 The Future of CX Fraud and Customer SuccessKeywordsCX fraud, customer success, fraud detection, post-purchase fraud, AI in fraud prevention, customer support, returns fraud, digital deception, fraud signals, AI bots#CXFraud #CustomerSuccess #FraudPrevention #AIFraud #ReturnsFraud